We can deliver your order to all countries of European Union
We ship by GLS, which is cheap and reliable shipping company (see below to check shipping rates).
For every parcel you will be provided with a tracking number so you will be able to check were your goods are and when they will be delivered.
DETAILED SHIPPING RATES FOR EU VIA GLS (.PDF)
Rates given above are maximum ones - for many products we can cut on these rates and sometimes even offer you free-of-charge delivery.
Just place your order and wait for our calculation or write to us (firstname.lastname@example.org), providing us with information on what products you would like to buy and where we have to send them.
To make the payment for your order, use PayPal - free, quick and secure online payment method
To make the payment directly to our PayPal account, use our company email, that is email@example.com as our account name.
PUT A SELECTED PRODUCT (OR PRODUCTS) INTO ONLINE SHOPPING CART
PROVIDE ALL THE NECESSARY INFORMATION FOR DELIVERY AND BILLING (including EU VAT Number, if needed)
FINISH YOUR ORDER WAIT FOR OUR EMAIL - YOU WILL RECEIVE CONFIRMATION OF DELIVERY COSTS AND PRODUCT AVAILABILITY FOR IMMEDIATE SHIPPING
DO NOT PAY UNTIL YOUR ORDER IN CONFIRMED
ONCE YOU RECEIVE CONFIRMATION EMAIL YOU WILL BE PROVIDED WITH TOTAL COST (ORDER + SHIPPING)
USE YOUR PAYPAL ACCOUNT TO MAKE THE PAYMENT AND WAIT FOR YOUR GOODS TO ARRIVE !
REMEMBER You do not pay until you get our final confirmation that all the products you have ordered are in stock ready for shipping, and not until you get the total sum including shipping costs. The confirmation will be sent by email.
If you do not have a PayPal account or you do not want to have one, you may pay by bank transfer onto our bank account. However, that is not free for you (you must pay for the bank transfer) and it takes up to 3 days for the payment to reach our bank account. We do not provide Cash On Delivery (COD) orders outside Poland.
While delivery times may vary, goods will normally be delivered within 2-7 working days, depanding on the destination country.
If youre an expatriate living in Poland and would like to pick up the product in our headquarters in Warsaw, please contact us by email.
Please note: check the parcel in the moment you receive it. If theres something wrong with it, it may be the post/courier fault in such a case please write down the notice in presence of postman/courier stating the actual state of the parcel. In such a case you should not accept the parcel and should contact us immediately.
Together with your order youll get an bill. If you want your EU-VAT number to be included on the invoice, please put it into the Add Comments About Your Order box during the process of placing you the order or send it to us in a separate email message, including your/your Companys full name and order number.
Every product is subjected to producers warranty. If the product youve received shows a fault, send it back to us, including a short description on the fault you have encountered. We will repair or replace the product with a new one and send it to you as soon as possible.
According to EU regulations, you can return the purchased product to as within 10 days from the date of receiving the product without giving your reasons. The product must be sent to us at your expense and should be in a state showing no signs of usage. Also, the product must be in its original package. Please send the original invoice together with the product and account number were to send your money back on.
Products bearing visible usage signs will be sent back to the Buyer on Buyers expense.
In some cases, including mainly very expensive products that we need to order on your special request, we may agree to abandon the 10-day return policy by mutual agreement. Your warranty right will remain unchanged, of course.
Your order placed through our online shop will be automatically confirmed by sending you an email. If we have the product or products youve ordered in stock, we will send it within maximum of several days (usually within 1-2 days) from the moment of receiving your payment. If the product or products youve ordered is not in our stock, then you can still order it we will ship it to you as soon as possible the time we need to get a specific product can vary from 3 days 45 days, depending on where were getting it from. If you need to know precisely when a given product will be available, please contact us: firstname.lastname@example.org.